of Hirslanden AG and its subsidiaries

I.  SCOPE

The following General Terms and Conditions (GTC) in their version valid at the time of the order shall apply exclusively to the business relationship between HIRSLANDEN (hereinafter referred to as ‘SUPPLIER’) and the customer.

Any deviating terms and conditions of the customer will not be recognised unless the SUPPLIER expressly agrees to their validity in writing.

II. OFFERS AND DESCRIPTION OF SERVICES

The visual display of the products in the online shop does not constitute a legally binding offer, but rather an invitation to submit an application in the form of an order.

The quantities indicated on the platform are non-binding.

III. ORDER PROCESS AND CONCLUSION OF CONTRACT

The customer can select products from the SUPPLIER’s range without any obligations and add them in a ‘shopping basket’ by clicking on the ‘add to basket’ button. Within the shopping basket, the product selection can be changed, e.g. deleted. The customer can then proceed to complete the order process within the shopping basket using the button ‘Proceed to checkout’.

By clicking on the button ‘submit binding order’, the customer submits a binding request to purchase the goods in the shopping basket. Before submitting the order, the customer can change and view the data at any time and use the ‘back’ browser function to return to the shopping basket or cancel the order process altogether. Mandatory information is marked with an asterisk (*).

The SUPPLIER will send the customer an order confirmation containing all order information to the email address they have provided. The delivery confirmation constitutes the valid acceptance of the order and consequently the conclusion of the contract.

IV. DELIVERY, AVAILABILITY OF GOODS

Orders made on the online shop can only be delivered to a delivery address in Switzerland. Dates and delivery deadlines are non-binding unless expressly agreed otherwise in writing.

The SUPPLIER obtains its products from third parties. The specification of certain delivery periods and delivery dates by the SUPPLIER is subject to correct and timely delivery by suppliers and manufacturers.

If delivery is no longer possible, the SUPPLIER shall be entitled to send a replacement product of the same value. If this is not possible, the SUPPLIER shall be entitled to withdraw from the contract and to return payments that have already been made accordingly.

The SUPPLIER reserves the right to arrange the orders as partial deliveries.

V. PRICES, SHIPPING COSTS AND DELIVERY INFORMATION

The prices quoted on the product pages include the statutory VAT. The SUPPLIER reserves the right to change the prices at any time. For products already ordered, the prices in the respective order confirmation apply.

Delivery costs will be charged separately. If the value of the goods is CHF 50 or more, the shipping costs will be waived. Shipping is carried out by Swiss Post.

VI. PAYMENT ARRANGEMENTS

The customer may choose from the available payment methods as part of and before the completion of the order process. If third-party providers are entrusted with payment processing, their General Terms and Conditions shall apply.

The decisive currency for the prices and payment of the products is Swiss francs (CHF).

If the due date of payment is determined according to the calendar, the customer will already be in default once the deadline is missed without any further reminder. In this case, the customer shall be required to pay the statutory default interest.

The customer’s obligation to pay default interest does not exclude the supplier from asserting further damages due to late payment.

VII. RETENTION OF TITLE

The supplied goods remain the property of the SUPPLIER until full payment has been made.

VIII. WARRANTY FOR MATERIAL DEFECTS AND GUARANTEE

The warranty is based on the statutory provisions.

A warranty shall only exist for the goods supplied by the SUPPLIER if this has been expressly issued. Customers shall be informed of the warranty terms before initiating the ordering process.

IX. LIABILITY

The SUPPLIER is only liable for damages caused by gross negligence or intent. The SUPPLIER shall not be liable for any consequential defects. Liability under the Product Liability Act remains unaffected.

Where the liability of the SUPPLIER is excluded or limited, this also applies to the personal liability of any auxiliaries.

X. DATA PROTECTION

With regard to data protection provisions, please refer to the data protection statement of Hirslanden AG. This can be found at the following link: https://www.hirslanden.ch/en/corporate/data-protection-statement.html

XI. IDENTIFICATION

Should you have any questions regarding the General Terms and Conditions, you can contact the SUPPLIER at the following contact options:

Hirslanden Corporate Office, Boulevard Lilienthal 2, 8152 Glattpark, +41 44 388 85 85, shop@hirslanden.ch

XII. FINAL PROVISIONS

The location of the SUPPLIER is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is governed by Swiss law, to the exclusion of the Vienna Sales Convention.

Should one or more provisions of these Terms and Conditions be or become invalid, the validity of the other provisions shall not be affected. The SUPPLIER reserves the right to change or adapt these General Terms and Conditions at any time. The current version applies.